Refund Policy

Refunds are handled by AUREXA COMMERCE PRIVATE LIMITED according to the conditions below.

Eligibility

Refund requests may be accepted for damaged, defective, wrong or missing products reported within 48 hours of delivery. The product must be unused, unwashed and returned with original tags, packaging and invoice where applicable.

Non-Refundable Cases

Products damaged after delivery due to customer handling.
Used, altered, washed or missing-tag products.
Requests made after the stated reporting period.
Minor colour differences caused by screen display settings.

Refund Timeline

Approved refunds are usually initiated within 5 to 7 business days after return inspection. Bank or payment gateway processing may take additional time.

How to Request a Refund

Email aurexaplt@aurexaplt.com with your order details, mobile number, product photos and reason for the request.

Last updated: August 14, 2026.